Event

1 Overview

According to ITIL events can can be defined as: any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services.

2 Event processing

The flow of an event into Veloopti is described as follows

IF the event is in in outage THEN
    End
ELSE
    IF the event is a duplicate THEN
         Increment the duplicate count by one
    ELSE
    The event then enters Veloopti and starts its event lifecyclen
END IF

IF the event matches a storm rule THEN
    Perform the storm rule
END IF

IF the event has a notification THEN
    Perform the notification
END IF