IPhone logging in

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1 Overview

As a user of Veloopti you can have access any number of organisations through your user account. Initially you use the email address you used to join Veloopti to logon to your default organisation. As you join other organisations you are able to switch to them at any time. Later on it may be more convenient to attach a secondary email address to your Veloopti user account to log directly on to an organisation other than your default one.

2 The login process

Logging in to Veloopti is as easy as typing your email address and password. Enter your email address and password and you will be presented with your default organisation.

2.1 Advanced login features

When you have multiple organisation that you are a member of you can configure your account to use multiple email addresses. Each email address allows you to:

1. Logon directly to a different Veloopti organisation; and
2. Have email notification be sent to different addresses.

3 Logging in through the Web user interface

To login to Veloopti:

1. Enter a Veloopti URL that has a login screen

• veloopti.com or veloopti.com.au and click on the login button
• <region>.veloopti.com.au
• <region>.veloopti.com

1. Enter your username and password
2. [Optional] Select the Remember Me check box

• When you select this box you will remain logged in to Veloopti until you log out. Shutting down the web browser, closing the Veloopti browser tabs or hibernating the Operating System will not activate the logout process.
• When not selecting this box you will be logged out automatically after closing all Veloopti tabs and five minutes of time passes.

1. Press the ↵ Enter key on your keyboard or click on the button.

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4 Logging in through a Mobile device

Logging on using an iPhone or Android is the same

5 Password requirements

We care that you have a password that is resistant to being compromised. Therefore we have put into place the following rules for the creating and storing of your password.

1. It should be at least 8 characters and no more than 64 characters in length.
2. We allow all printing ASCII characters as well as the space character.
3. We replace multiple consecutive space characters with a single space character prior to verification, provided that the result is at least 8 characters in length.
4. We do not truncation your password.
5. We will confirm that your password is not known to be commonly-used, expected, or one that has been compromised elsewhere. We do not allow the following:
   1. Passwords that have been compromised is a previous password breach.
   2. Dictionary words.
   3. Passwords consisting of repetitive or sequential characters. (e.g. ‘aaaaaa’, ‘1234abcd’)
   4. Passwords that contain the word veloopti.
   5. Your username or derivatives.

After 3 failed attempts you will be locked out for 5 minutes. After locking yourself out for 10 times your account will be permanently locked and only able to be unlocked using the "I forgot my password" link on the login screen.

Your password is stored in a format that is resistant to offline attacks. We take your password, add a salt, and a cost factor and then generate your password as a hash. This hash is then stored and your plain text password is discarded. At no point in time do we store the text of your password.

6 Organisation

As a user you login to Veloopti and then select the organisation that you would like to access. If you are a member of only one organisation then you will be taken directly to it.