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According to ITIL events can can be defined as: ''any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services''.
== Event processing How events enter Veloopti ==
The flow of an event into Veloopti is described as follows
END IF
IF event matches an existing event with the same a different severity THEN Change the existing severity to match the new one Increment the existing events [[Event_lifecycle#Previous_events_and_duplicates|duplicate count]] by one ELSE IF event matches an existing event with the same severity THEN
Increment the [[Event_lifecycle#Previous_events_and_duplicates|duplicate count]] by one
ELSE