Event

1 Overview

According to ITIL events can can be defined as: any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services.

2 How events enter Veloopti

The flow of an event into Veloopti is described as follows

IF event matches outage rule THEN
     IF outage rule = suppress THEN
          Suppress the event
          EXIT
      ELSE IF outage rule = auto close THEN
          Close the event
          EXIT
      END IF
END IF
 
IF event matches one or more storm rules THEN
    Perform the storm rule(s)
END IF
 
IF event matches an existing event with a different severity THEN
    Change the existing severity to match the new one
    Increment the existing events duplicate count by one
ELSE IF event matches an existing event with the same severity THEN
    Increment the duplicate count by one
ELSE
    Create the event
    IF the event has a notification THEN
         Perform the notification
     END IF
 END IF